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Maintenance & Inspections

The maintenance and repair request side of property management is one of the biggest benefits of hiring a property manager. You won’t have to worry about being on call to respond to maintenance & repair requests throughout all hours of the day. As your property manager, we’ll take care of all these tasks for you.

Prevention of postponed maintenance and the relating cost is another reason for property inspection. It’s important to note that not all postponed maintenance is due to a property owner’s decision to purposely defer it. Preventative maintenance is a proactive approach to prevent damage and costly repairs. Preventative maintenance inspections can identify unknown or unreported repairs before they get worse and more costly. It is our goal to make preventative maintenance inspections mandatory. Many owners disagree that the cost is worth the benefit. While it is true that this inspection is costly, it is better to be safe than sorry. In the long-term, we believe that preventative maintenance inspections and acting on what is uncovered, will ultimately save the landlord money and prevent potential exposed liability.

Residents can make repair requests online through their resident portal, by phone, or in-person at our office. In the event of an emergency, we have a live 24/7 maintenance line. We have a strong network of fully vetted maintenance vendors. These experts will save time, money, and make sure the job is done correctly and in a professional manner.

Bottom Line Property Management only works with highly qualified, reliable, insured, and licensed (if required) vendors. Our vendors must adhere to background checks as we want to ensure that there are no unlawful characters entering your premises and may be in contact with your residents. Finally, we handle all applicable sales tax and year-end (1099) filings.

Move-out Inspection Report

You won’t have to schedule and fill out the move-out inspection report. Performing this inspection helps us determine the condition of the property when the resident moves out. We typically schedule the walk-through on the day the resident moves out. If it’s done too early, the resident could cause damage in the last few days or during the process of moving out. Sadly, this is quite common. (For example, floors or walls can easily be damaged in the process of moving large or heavy furniture.)

If we do this inspection too late, the tenants may claim the damage was not caused by them. Timing is crucial when it comes to move-out inspections and security deposit dispositions. As your true professional property management company, we make sure the timing is optimized and the required guidelines are met.

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Why Choose Us As Your Charlotte Property Manager?

  • Extreme Customer Focus

    Customer Focus is Our #1 Core Value

    Sadly, it’s common to forget about customer focus in this business. This is due to property management companies who often struggle to juggle their tasks. The number of tasks can often result in neglect of customer service. For this reason, customer focus is our number one concern for our owners and residents. All calls are answered in real-time, by trained team members who are empowered to solve problems. Each team member has the trust of the management team and the ability to move issues to proper departments. We resolve problems in a quick and efficient manner.


    We understand that you may have questions after business hours. That’s why our efforts to get back to you are quick. This results in the timely return of phone calls and emails. Not only are we punctual, but our Charlotte Property Management team also goes the distance for our clients. If you have any concerns, we’re only a phone call away. You can also interact with us through your account portal.

    Your Home. Our Priority.


    Daily Excellence

    Bottom Line offers daily excellence to our clients, residents, and vendors. This is delivered by facing every challenge head-on. Doing so forces us to grow as a team. Dedication and excellence aren’t just core values, they’re instilled in our work culture. As a result, this produces success for our clients. We aren’t just another Charlotte NC property management company, we offer daily excellence to our property owners and residents.

    We Have an A+ Team

    As your Charlotte property manager, our success is owed to our team. Each head department and team member are hand-selected. Team members must not only be qualified but be the best in their field. They must meet our standards of being dependable, accountable, and hard-working. Above all, we operate as a team and you must be a team player.

    We Get Granular

    We do more than just manage properties, we maximize your ROI. Our granular focus takes into account a number of things. This includes location, condition, floor plan, school zone, lease expiration, market rent comparisons and service request control. Finally, we create higher occupancy rates which result in a maximized ROI.


    Our Purpose- Your Home. Our Priority.

    There are many ways that we live this mantra in our work culture. What sets us apart from our competition is that we don’t settle for average. We’re not the status quo. All too often, there are poor methods that are used. That is why it’s our mission to provide expertise to our clients.

    Our Expertise is Unmatched

    Our leadership team has over 55+ years in the Charlotte property management business. Bottom Line is dedicated to making our clients and residents happy. Our goal is to exceed your expectations. In addition, we have the proven data to show our success. This data shows our growth, collections rate, retention rate, and occupancy rate. Above all, we work towards perfection in every aspect.

    Trust us as your Charlotte Property Management Company

    We reply to your concerns in a timely manner. Our team members are hand-picked. Your opinion is heard and the feedback is added to our business model. You can depend on us. We are accountable. Records are kept very organized. Our accounting system is reliable and accurate. Above all, we offer True Professional Property Management.

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Know You Are Protected

Bottom Line Crest

21 day rental

We will lease your home within 3 weeks or you will receive FREE property management!

Bottom Line Crest

100% Client Satisfaction GUARANTEE

Cancel your agreement ANYTIME
without penalty!

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Resident Replacement GUARANTEE

If a resident moves out for any reason in the first 6 months we will rent their unit for free!


Thumbtack’s TOP CHOICE for Property Managers


One of the TOP PICKS out of 181 Property Managers in Charlotte on Expertise’s List based on Reputation, Credibility, Experience, Availability, & Professionalism!


MORE 5 Star Reviews on Google than Any Other Property Manager in the Charlotte Metro Area!

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